Terms of Service

The organizer is also the issuer of the admission tickets. By ordering or buying admission tickets free of charge, contractual relationships come about exclusively between the respective customer and the organizers.

The customer submits his offer to conclude a contract by clicking on the offer entered in the order mask, in particular the respective type of admission ticket (day ticket, season ticket), his correctly entered e-mail address and billing address as well as all necessary data for payment processing buttons shipped. After a successful order (in the case of free admission tickets) or purchase and online payment, the customer receives a confirmation email from the organizer and at the same time PDF files for printing out the admission tickets using the print@home method on the home PC.

Purchased, stolen, damaged or destroyed tickets will not be exchanged or refunded. Every order of admission tickets is therefore binding immediately after confirmation by the organizer and obliges you to accept and pay for the ordered admission tickets in accordance with German Distance Selling Act § 312b Paragraph 3 BGB. A revocation of the contract is also excluded. If the customer is unable to take part, he can provide a substitute participant. An exception only applies to tickets for (a) canceled or (b) postponed events. In these cases, the original customer is entitled to a refund of the price actually paid. Tickets do not then have to be returned, but are automatically declared invalid. If the organizer receives information about canceled or changed event dates, the organizer will inform the customer immediately by e-mail, provided that the customer entered a valid e-mail address when ordering. Further claims are excluded.

If the ticket is lost, the purchase price cannot be refunded. If the print@home ticket was not delivered due to an incorrect email, please contact info@hrm.de. We will contact you immediately and initiate a new shipment to the correct address.

The prices for admission tickets are always subject to change, include the statutory value added tax of 19 percent and can be found on the respective website. The purchase of admission tickets for the purpose of resale is generally prohibited.

The total amount including VAT is due for payment immediately after conclusion of the contract. Payment for online orders can only be made using PayPal. If the customer does not want to use this payment option, it is not possible to pre-register paid admission tickets online. On the day of the event, the customer still has the option of registering on site and paying in cash or by credit card at the trade fair, but then they do not benefit from the print@home function, lower prices and fast admission to the trade fair. The tickets remain the property of the organizer until full payment has been made. If a payment is charged back, the tickets will automatically be declared invalid. When paying by PayPal, the customer does not need their own PayPal account. During the ordering process, he is free to initiate payment by credit card, direct debit or direct debit from his PayPal account. More information on the PayPal payment system can be found at www.paypal.com All amounts are due for payment immediately upon conclusion of the contract and without deduction. The invoice is created by HRM Institute GmbH & Co.KG, Rheinkaistraße 2, D-68159 Mannheim, DE 285221795. The respective invoice is sent to the customer as a PDF file after the confirmation message. By ordering admission tickets, the customer agrees to the electronic billing and sending. There is no entitlement to invoicing by means of an invoice document. If you have any questions about payment and/or billing, please contact HRM Institute GmbH & Co. KG directly (e-mail to: buchhaltung@hrm.de).

Events of the HRM Institute GmbH & Co. KG are aimed exclusively at trade visitors/participants. The organizer therefore reserves the right to appropriately check the status of trade visitors and to refuse admission to visitors with other professions. This also applies retrospectively if an admission ticket has already been purchased online. In these cases, we charge a transaction fee of EUR 10.00 for the refund of the admission ticket.

The admission tickets are sent at the risk of the customer together with the confirmation e-mail at the time the contract is concluded by e-mail as PDF file(s). The customer is obliged to check the PDF documents for correctness and completeness immediately after receipt (i.e. in particular the name of the event, date, time, price and number, name of the participant) and to report any complaints to the organizer. The customer will then receive a replacement free of charge against the return of the PDF admission tickets that have already been sent if the organizer is informed of any complaints in writing by email within 7 working days (email to: info@hrm.de), because admission tickets are personalized and not transferable. The delivery of the admission ticket(s) ordered using the print@home procedure takes place directly at the customer's premises by printing out the admission tickets that have been sent electronically to the customer. The customer may only print one copy of each admission ticket for the purpose of the intended use; he is otherwise not entitled to reproduce, duplicate or change the printed admission ticket in any form whatsoever. A print@home admission ticket that has been reproduced or resold without authorization does not entitle the holder to attend the event. The barcode on the document, which can only be used once, is electronically validated by barcode scanners at the event location. It is therefore impossible for other people with the same barcode to gain access to the event, e.g. by duplicating the barcode. In the event that copies of a print@home admission ticket are found, the organizer reserves the right to deny the owner of the copies or the owner of the print@home admission ticket that has been reproduced without authorization access to the event. Furthermore, the organizer reserves the right to demand payment of the total value of the duplicated print@home admission tickets from the customer whose ticket has been duplicated without authorization. The organizer bears no responsibility for the inconvenience caused by unauthorized duplication or misuse of print@home tickets. The print@home admission tickets should be kept in a safe place like cash or conventional tickets to prevent misuse. The organizer is not responsible for the loss and/or misuse of the tickets.

At the event location, image, sound and video recordings by trade visitors are prohibited for copyright reasons. In the event that persons commissioned by the organizer make image and/or sound recordings during the event, the visit to the event grants the unrestricted rights of use and publication with regard to sound, photo and video recordings on all sales and distribution channels 

Admission tickets are personalized and consist of an information part and a name tag. The name tag serves as legitimation for the trade visitor on site, entitles them to enter the event and must therefore always be worn in a clearly visible position. It includes the following personal data from the online order via the website: first name, last name, position and company name. Another component of the name tag is a barcode for access authorization, which is electronically checked and validated by the organizer at the event location using a barcode scanner. The admission ticket also contains a QR code with a vCard, in which the visitor's electronic business card is encrypted with his or her personal data from the online registration. The organizer reserves the right to issue tickets with NFC [near field communication]. This is specifically the company, street, postal code, city, country, salutation, title, first name, last name, position, e-mail address, website and telephone number.

The organizer is only liable without limitation for damage to the customer and/or the registered person if this can be attributed to his intentional or grossly negligent behavior. In the case of slightly negligent breaches of duty, the organizer is only liable for a breach of his essential contractual obligations (cardinal obligation). In this case, the liability of the organizer is limited to the direct damage that is typical for the contract and foreseeable at the time the contract was concluded. This also applies to breaches of duty by legal representatives and/or vicarious agents of the organizer. Liability for culpable injury to life, limb or health remains unaffected by this limitation of liability. The organizer will endeavor, as far as this is technically possible, to keep the operation of the website free of errors and interruptions, but assumes no liability for this. The organizer also does not guarantee that the website is free of viruses or other sources of interference. Liability is also excluded.

The customer undertakes to use this website exclusively to purchase admission tickets. It is forbidden to set up deep links to this website for any purpose whatsoever without express permission. The customer undertakes not to use any robot or spider software or to attempt in any other way - automated or manual - to monitor or copy this website and its content. He also undertakes not to disrupt the proper functioning of this website in any way whatsoever, in particular not by intentionally overloading the organiser's system infrastructure. The Promoter will investigate any illegal and/or unauthorized use of this website, including but not limited to unauthorized tickets, unauthorized framing or linking of the website, or the unauthorized use of any robot, spider or other software, and will take appropriate civil and criminal action.

The mutual rights and obligations arising from this contractual relationship are subject to the law of the Federal Republic of Germany. The place of jurisdiction is the seat of the organizer, Mannheim.

Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. In this case, instead of the ineffective provision, an effective provision that comes as close as possible to the economic purpose of the ineffective provision applies.

The personal data entered by the customer on this page will be used to contact the customer by e-mail and - if the customer has agreed to receive the newsletter during registration - to keep him up to date about the event in the future. The organizer points out to the customer that his details are also used for further processing, for the purpose of contract processing (invoicing, note on receipt of payment, automatic creation of the print@home ticket) and the implementation of the event (verification and identification of the customer and validation of the admission tickets at the event location) are stored and processed to the required extent in the organiser's EDP system in accordance with the provisions of data protection. Customer data will not be passed on to third parties, except within the framework of legal requirements, such as contact tracing in a pandemic context!

The EU Commission provides an internet platform for the online settlement of disputes (so-called "OS platform"), which arise from contractual obligations from online purchase contracts. The OS platform can be reached via the following link: